Effective Date: 15/05/2025
Welcome to IRAA (“we”, “our”, or “us”), a brand owned and operated by Vantrasi Private Limited. These Terms and Conditions (“Terms”) govern your use of our website iraainterior.com, and all products and services provided under the IRAA brand, including modular kitchens, wardrobes, cupboards, and other custom steel interior solutions across India.
By accessing our website or using our services, you agree to these Terms. If you do not agree, please do not use our website or services.
1. Eligibility
By engaging with us, you confirm that:
– You are at least 18 years of age;
– You are legally capable of entering into a binding agreement;
– You provide accurate, complete, and truthful information.
2. Products and Services
IRAA specializes in:
– Modular kitchen solutions
– Steel wardrobes and cupboards
– Customized steel storage and interior units
Design, materials, and installation schedules are finalized based on customer preferences, site assessments, and project scope.
3. Order Process
– Orders are confirmed only upon receipt of the initial booking amount, as specified in the quotation.
– After confirmation, our team will schedule a site visit (if required) to finalize design and measurements.
– Estimated timelines for delivery and installation will be communicated but may vary due to material availability, logistics, or other unforeseen circumstances.
4. Pricing and Payment
– All prices are quoted in INR and include applicable GST unless stated otherwise.
– Payment can be made via bank transfer, UPI, credit/debit cards, or through approved finance partners.
– Any delay in payment may lead to rescheduling or cancellation of services.
5. Cancellation and Refund Policy
– Orders may be cancelled within 48 hours of booking for a full refund.
– After 48 hours, cancellation charges will apply, depending on the production status.
– Custom-made products are non-refundable once production has commenced.
– Refunds, if applicable, will be processed within 10–15 business days to the original mode of payment.
6. Installation and Site Readiness
– Customers are responsible for ensuring that the site is installation-ready (clean, accessible, and with adequate power supply).
– Delays due to unprepared sites are not the responsibility of IRAA.
– Minor onsite modifications during installation are normal and will be handled by our team.
7. Warranty and Maintenance
– IRAA provides a limited warranty (typically 15 years depending on the product) against manufacturing defects.
– Warranty does not cover damage due to misuse, improper installation by third parties, water seepage, or natural calamities.
– Basic cleaning and maintenance are recommended to preserve product quality.
8. Intellectual Property
All designs, images, content, trademarks, and branding on iraainterior.com are the intellectual property of Vantrasi Private Limited. Any unauthorized use, reproduction, or distribution is strictly prohibited.
9. Limitation of Liability
IRAA and Vantrasi Private Limited are not liable for:
– Indirect or consequential damages
– Delays caused by external factors
– Errors arising from incorrect measurements or details provided by the customer
Our maximum liability is limited to the value of the order placed.
10. Governing Law
These Terms shall be governed by the laws of India. Any disputes arising under these Terms shall be subject to the jurisdiction of the courts located in [Insert City, e.g., Bengaluru/Mumbai/Delhi].
11. Modifications to Terms
We may update these Terms at any time without prior notice. Changes will be posted on this page, and continued use of our services implies acceptance of the revised Terms.
12. Contact Us
For support, questions, or complaints, please contact us at:
IRAA
C/O Vantrasi Private Limited
[Registered Office Address]
Email: support@iraainterior.com
Website: https://www.iraainterior.com